Buller Central – Terms & Conditions
All Terms & Conditions are subject to change without notice.
Rates & Occupancy
Rates are based on twin share (2 guests per room).
Extra guests (adults or children over 5) are charged per person, per night.
The property is not suitable for children under 5. Bookings for children under 5 cannot be accepted.
Maximum occupancy: 4 guests per room (queen + single bunk).
A maximum of 3 adults per room may be booked online. Adults are not permitted to use the top bunk unless approved by management.
Meals
Breakfast is not included.
Guests may purchase breakfast at The Little Villager Café (downstairs) or at other nearby venues.
Minimum Stay
A 2-night minimum stay applies to all bookings.
Age Requirements
Minimum child guest age: 5 years.
You must be 18 or older to make a booking.
Guests under 18 must be accompanied by an adult over 21, unless approved by management in advance.
Photo identification is required at check-in. Guests who do not meet these requirements may be refused accommodation at management’s discretion.
Payment
Full payment is required 30 days prior to arrival.
Payments are processed securely through our booking system.
Check-In & Check-Out
Check-in: from 4:00pm.
Guests must arrive by 8:00pm (midweek) or 10:00pm (weekends).
Late arrivals may incur a check-in fee of up to $100 per room.
Please provide your estimated arrival time at booking and notify us of any changes.
Check-out: strictly by 10:00am.
Luggage Storage
Luggage can be stored in our ski room before check-in and after check-out.
Smoking Policy
Smoking is strictly prohibited anywhere on the premises, including entrance alcoves.
Food & Beverages
Light snacks are permitted in rooms.
Cooking is not allowed in rooms.
Disorderly behaviour, intoxication, or excessive noise will not be tolerated. Guests who breach this rule may be evicted without refund.
Allergies
Management cannot guarantee that food provided on site is allergen-free.
Guests should assume that all food may contain traces of nuts or other allergens.
Cancellation & Amendments
30+ days before arrival: Full refund.
Within 30 days of arrival: No refund.
Subject to availability, you may request a change of dates by contacting sales@bullercentral.com.au.
No refunds will be provided for weather events, illness, transport disruptions, or circumstances outside the hotel’s control.
Guests are strongly advised to purchase travel insurance to cover cancellations due to unforeseen events.
Force Majeure
Buller Central is not liable for any refund or compensation if your booking is affected by events outside our control, including (but not limited to): natural disasters, severe weather, government restrictions, resort closure, pandemics, or loss of utilities.
Pets
Pets are not permitted at Buller Central.
Please note pets are also not permitted at Mt Buller without a permit.
Liability
Guests are liable for any damage, loss, or costs caused to rooms, property, or premises due to non-compliance with these Terms & Conditions.
Buller Central reserves the right to charge such costs to the credit card on file or by other means.
Management reserves the right to evict guests without refund for:
breaching property rules,
causing a disturbance, or
endangering others.
Security Deposit
A credit card security deposit up to $500 may be requested at check-in, at management’s discretion.
Third-Party Bookings
Agoda bookings: Agoda sometimes misrepresents our property and rates.
We do not offer a “kids stay free” policy.
Any unpaid children arriving with a booking will be charged $150 per child, per night, on arrival.
Privacy
Buller Central (ABN: 67 107 967 402) respects your privacy.
Information collected for bookings is used only for managing reservations and guest communication.
We do not provide personal information to third parties without consent.
Guests may opt out of receiving marketing communications.